Refund & returns policy

Damaged, wrong or missing items

If your order arrives damaged, or an item is wrong or missing, tell us within 48 hours of delivery on WhatsApp (+91 79748 94103) or by email (siddhak.atc@gmail.com), with photos of the parcel and the product. We will send a replacement or refund the item.

Returns

Pooja items, dhoop, powders and personal-care products are consumables. For hygiene and purity reasons they cannot be returned once delivered, unless they arrived damaged or wrong.

Cancellations

You can cancel an order any time before it is dispatched by messaging or calling us. Once dispatched, an order cannot be cancelled.

Refunds

Approved refunds for online payments go back to the original payment method through PayU, normally within 5 to 7 working days. For Cash on Delivery orders, refunds are sent by UPI or bank transfer to the account you give us.